Frequently Asked Questions

Everything you need to know about shopping with Vincci.

How can I track my order?

Once your order has been shipped, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery status.

What is your return policy?

We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please visit our returns portal to initiate a request.

How do I determine the right size for me?

Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as sizing may vary slightly between different styles and collections.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a seamless checkout experience.

Do you offer international shipping?

Yes, Vincci ships to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.

How should I care for my Vincci garments?

To ensure longevity, please follow the specific care instructions located on the inner label of each garment. Generally, we recommend cold washes and air drying for most delicate fabrics.